Prout Funeral Home, based in New Jersey, is dedicated to delivering the highest quality of service to families. In addition to being award-winning leaders in death care, the team at Prout Funeral Home recently switched to Gather’s case management software. Learn about their story, and how Gather is helping expand their legacy.
Julia Prout is a fourth-generation funeral director who, after pursuing various other career paths, found her calling in the funeral service industry. She initially helped improve her family’s funeral home website and online presence before deciding to become a licensed funeral director herself. She describes her work as incredibly rewarding and challenging in a positive way.
Prout Funeral Service has been in operation for nearly 100 years and several generations of Prouts have made significant changes to adapt to evolving consumer needs. They even have a support dog, Morris, to help grieving families. Julia’s great-grandfather pioneered the concept of funeral homes in Verona, moving away from home-based funerals. Her grandfather expanded and modernized the building to provide more comfort to grieving families, and her father embraced and still speaks on innovative practices such as solar power and green funerals.
Julia’s impact on the family business involves embracing change and educating consumers about the evolving funeral industry. She strives to be a source of support and comfort for families during their most challenging times, drawing from her personal experiences of loss.
Overall, Julia Prout is committed to continuing her family’s legacy by adapting to the changing needs of consumers while providing compassion and understanding during difficult times.
Plenty of different challenges exist in the world of death care. Julia Prout noted a few specific challenges that funeral home and crematory businesses consistently face:
Since switching to Gather, Julia pointed out that the business experienced an immediate lift in several areas:
In a competitive and evolving funeral industry, funeral homes and crematories can better market themselves with a modern case management platform like Gather – as we’ve learned from Julia and the team at Prout Funeral Home. You instantly unlock the ability to provide a more personalized and efficient experience for grieving families.
Book a demo with our team and learn how you can leverage Gather to streamline funeral arrangements, give your team better tools, create a better family experience, and take your funeral home to the next level.