Work ethic is timeless. Regardless of what generation you grew up in, you can control how hard you work – the same sentiment stands true for those who work in the world of funeral service and death care.
Look no further than Moser Funeral Services for inspiration. Robin, Scott, Cassandra, and the entire team focus on delivering an exceptional experience for every family they serve in their Colorado communities.
If you’re a funeral director or a funeral home owner, you may feel like you’re forced to choose between improving business, or improving the experience you offer to families. Learn how the team at Moser Funeral Services is able to accomplish both and fully modernize their business with Gather.
Moser Funeral Services, located in Evans, Colorado, serves families all across central and northern Colorado, stretching from Greeley down to Denver.
Robin and Scott Moser started the business in 2000, with a strong desire to provide a high level of quality and compassionate care to families and friends who have experienced the loss of a loved one. Their vision is to help ease the stress that comes with planning a loved one’s services and offer a wide array of offerings that help every family, including:
Their team occasionally serves out-of-state families, including services in Wyoming and Nebraska.
Robin Moser co-owns the business with her husband, Scott. Her start in death care began 23 years ago when the funeral home opened. Scott, who earned his degree from the San Francisco College of Mortuary Science, holds 40+ years of experience in funeral service. Long story short – Robin may joke with you that she got into the profession through marriage.
For Robin and Scott, their goal is to help people through their toughest times and help provide a great service to honor their loved ones. They can’t always help with the pain, but they strive to help honor every loved one who is lost.
Cassandra Torrez also helps manage operations at Moser Funeral Services. After starting as front desk support at the funeral home, she now meets with families as a fully licensed funeral director. For Cassandra, hearing appreciation from every family she serves is what makes her work enjoyable – especially when she builds the tribute videos from all of the photos and memories that every family contributes.
Robin and Cassandra both note several new challenges that funeral homes will need to face head-on in order to be successful:
The advice, from Robin and Cassandra, to future generations of funeral directors is this: Be prepared to learn quickly, and find the small wins in every interaction to keep the fire and the passion for your career. Gather has been instrumental in this process.
If you’re looking to modernize your death care business and provide a more exceptional experience for both your staff and the families you serve, Gather’s funeral management platform may be the right fit for you. When you switch to Gather, you unlock access to:
Request a free demo to get first-hand experience with the platform and learn about what it would cost to get started with Gather today.