As everyone knows in the world of funeral service, it can be difficult to find and retain talent right now. Rising costs, local geographical constraints, and many other factors can make it nearly impossible for funeral home businesses to know how to work around the labor crisis in death care.
Needless to say, Henry Funeral Home holds insight that everyone needs to hear – having Gather is like having another funeral director on staff, but only half the annual cost.
Curious to see what Zhaden and Henry Funeral Home have accomplished since partnering with Gather? Read more about their major success story below.
Henry Funeral Home, which has been serving families for over 45 years, is located in the heart of Cambridge, Maryland. Their entire staff takes pride in pure excellence and providing the highest quality of service possible, to every family they serve.
The team has expanded from 7 to over 25 funeral service staff, and Henry Funeral Home is always exploring new ways to better serve its community.
Today, Zhaden T. Myster, at the young age of 29, is the owner of Henry Funeral Home. Let’s rewind many years ago. His mother, who worked as a mortician, invited Zhaden to attend a meeting with her to talk with her boss. Her boss turned to Zhaden in the meeting. “When are you going to work for us?”
The question was followed by a quizzical look from Myster. “Like, you want me to work at a funeral home?”
Eventually, Zhaden opened up to the idea: he started helping by driving the hearse during services. At that point, he fell in love with helping serve his community.
Fast forward to now – after the funeral director that he was working under suddenly passed away in 2021, Zhaden was approached with the opportunity to purchase Henry Funeral Home. He’s been leading the business since then.
At the end of the day, serving families is what drives Zhaden and his team to work every day.
However, funeral service isn’t always sunshine and rainbows. Every family is different, every staff member is different, and every service is different – but as Myster notes, the details (down to even detailing the hearse or car) are 100% controllable, and make a major difference.
“We’re dealing with precious cargo. Hearing a family say that they didn’t know what to expect coming into the situation and that our team made is so much easier, that’s the drive,” Zhaden notes.
Zhaden also notes that funeral service is all about working together as a team. There are many details involved with working in or operating a funeral home; new ideas, whether they come from the front line or the behind-the-scenes people, should be celebrated and listened to.
“I’ll share this interesting story. We were on a service one time and I was standing next to one of the employees and they asked me a question in regards to who had done some work. As a gentleman stood next to me, we both pointed at each other at the same time. That’s the way it should be. That’s how a team works – not one person should take the credit.”
Per Zhaden, new changes and challenges will continue to shape the death care industry moving forward, such as fragmented families and new generations to serve. But having a strong team and adapting to change quickly will continue to guide Henry Funeral Home to success.
Given the challenges and factors that continue to shape funeral home businesses, Zhaden knew that his team needed a funeral home management platform like Gather.
Since switching to Gather’s case management platform, Zhaden believes that it’s been a game-changer for business:
Zhaden also enjoys the ability to publish cases created in Gather directly to Henry Funeral Home’s new, beautifully designed website that was built by Gather.
If you are extremely motivated and interested to take your funeral home business to the next level like Zhaden Myster has done with Henry Funeral Home, explore our website design portfolio and book a free demo to see why Gather’s case management platform will be the difference-maker for both your staff and your families.